- MIDWEST-CBK/MVP GROUP INTERNATIONAL PROCESSES ALL ORDERS UNDER THESE TERMS OF SALE
- HOW TO PLACE AN ORDER
- OFFICE HOURS
- PAYMENT TERMS
- NEW ACCOUNT TERMS
- CREDIT CARDS AND PREAUTHORIZED CHECKS
- REMITTANCE
- FUNDS RECEIVED AND CREDIT MEMO APPLICATION
- TERMS OF ORDER AND PRICING
- SHIPPING
- DAMAGED GOODS/CLAIMS
- All orders will be billed and shipped by Midwest-CBK/MVP Group International upon acceptance at our offices in Union City, TN.
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- MAIL ORDERS TO: Midwest-CBK/MVP Group International, Attn: Customer Service P.O. Box 143 Union City, TN 38281-0143
- PHONE ORDERS TO: Your sales representative or our Customer Service Department at 800-394-4225, ext. 2771.
- FAX ORDERS TO: 731-885-3857
- EMAIL ORDERS TO: customerservice@mwcbk.com
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- Monday through Friday 7:00 a.m. to 5:00 p.m. Central Standard Time.
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- All prices are FOB Union City, TN payable within 30 days from date of invoice. New orders or back orders will not be shipped unless account is in good standing. Dating programs are made available throughout the year to qualified customers. Terms of dating programs offered are set forth in dating contracts for each program and those terms apply to orders written under those programs only. Orders for merchandise on dating programs are non-cancellable, including back orders. All past due balances are subject to a 1.5% time price differential, based on the status of your account. All accounts past due may be turned over for collection of amount due plus TPD accrued along with cost of collection including reasonable attorney's fee. A $25.00 fee will be charged on all returned checks.
- Customer Finance Department email: customerfinance@mwcbk.com
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- All accounts placing an initial order with Midwest-CBK/MVP Group International must complete a Customer Profile regardless of payment terms of initial order, which usually takes 10 days to process. Your first order can be approved promptly if you prepay or authorize us to charge your order to your Visa or MasterCard.
- Customer Finance Department email: customerfinance@mwcbk.com
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- CREDIT CARDS - We accept VISA and MASTERCARD credit cards only. Debit cards will not be accepted.
- PREAUTHORIZED CHECKS - Call us to authorize Midwest-CBK/MVP Group International to write a check on your bank account.
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- Detach and return remittance stub from the invoice(s) with check or write customer number and invoice number(s) on check.
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- Any payments by check, charge card or otherwise will be applied to the invoice specified with the remittance. If no invoice is specified the funds will be applied to TPD charges followed by invoices in due date order. All credit memos will be applied to the invoice that was associated with the items on the shipment when it is issued. If the invoice has already been paid, the memo as well as any other credit balance will be applied to TPD charges followed by invoices in due date order.
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- The minimum reorder (excluding freight) is $150.00. Reorders of less than $150.00 will carry a $20.00 surcharge.
- The minimum initial order amount for a new account is $350.00 (excluding freight).
- Items must be ordered according to the minimum order quantities. Items ordered in less than minimum quantity or items not ordered in multiples of the minimum quantity will automatically be increased to the minimum order quantity or the next multiple of the minimum quantity as stated on the current price list.
- Back orders of less than $50.00 will be cancelled.
- All prices are FOB Union City, TN, subject to change without notice.
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- We use United Parcel Service (UPS) or FedEx Ground Services depending on best rates and service available.
- Truck shipments are shipped freight collect, unless Third Party Billing is arranged in advance with a valid account number with the carrier given to Midwest-CBK/MVP Group International.
- Due to the nature of the products, some items will be shipped in oversized cartons that may result in higher freight costs.
- Orders requesting a future ship date may ship 5 days prior to the actual requested ship date.
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- All shipment merchandise damaged by the carrier must be filed with the carrier only - not with Midwest-CBK/MVP Group International.
- After receiving and checking in the entire shipment, email (customerservice@mwcbk.com), fax (731-885-3857), or call (800-394-4225, ext. 2771) our Customer Service Department. Please provide your account number and invoice number when reporting claims.
- No returns will be accepted without proper authorization. No credit given for unauthorized returns.
- If breakage and/or shortage should occur, the saleable merchandise is subject to Net 30-day terms.
- No claims accepted after 30 days of invoice date - all claims submitted must reference the related invoice number.
- Price tagged or shopworn merchandise may not be returned.
- Any shipment that is refused will be subject to a re-stocking fee in the amount of 10% of the total merchandise amount, plus all freight costs for delivery and return of the shipment.
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